Refund Policy
Last updated: April 20, 2026
We want you to love what you ordered. If something isn't right, we're here to help.
At Cavelle Noire, we want you to be satisfied with your purchase.
If something isn’t right, we’re here to help — within the guidelines below.
RETURNS
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unworn, unused, and in original condition
- All tags must be attached
- Item must be returned in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
- Worn or used items
- Items without original tags
- Final sale items (if applicable)
RETURN PROCESS
To initiate a return, please contact us at:
[your email here]
Include:
- Your order number
- Reason for return
If your return is approved, we will provide return instructions.
Do not send items back without contacting us first, as they may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
REFUNDS
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
Please include clear photos of the issue.
We will resolve the issue by offering:
- A replacement, or
- A full refund (if replacement is not available)
EXCHANGES
We do not offer direct exchanges.
If you need a different size or item, please return your item (if eligible) and place a new order.
ORDER CANCELLATIONS
Orders can only be cancelled within 12 hours of purchase.
After this window, orders are processed and cannot be cancelled.
LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
If you’ve done this and still have not received your refund, contact us at: support@cavellenoire.com