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Refund Policy
We want you to love what you ordered. If something isn't right, we're here to help.
At Cavelle Noire, we want you to be satisfied with your purchase.
If something isn’t right, we’re here to help - within the guidelines below.
RETURNS
We accept returns within 7 days of delivery.
To be eligible for a return:
- Item must be unworn, unused, and in original condition
- All tags must be attached
- Item must be returned in its original packaging
- Item received is different color or size
- MUST PROVIDE REQUESTED KIND OF PROOF OF THE ISSUE WITH THE ITEM
We reserve the right to refuse returns that do not meet these conditions.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
- Worn or used items
- Items without original tags
- Final sale items (if applicable)
RETURN PROCESS
Please contact us before taking any action. You can reach us by email at hello@cavellenoire.com or by WhatsApp at +1 (905) 965-2103.
Include:
- Your order number
- Reason for return
If your return is approved, we will provide return instructions.
Do not send items back without contacting us first, as they may not be accepted.
RETURN SHIPPING
Customers are responsible for shipping the goods back at their own cost.
Return shipping must be arranged by the customer after we have approved the return by email or WhatsApp.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
REFUNDS
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, or a different size contact us within 48 hours of delivery.
Please include clear photos of the issue.
We will resolve the issue by offering:
- A replacement, or
- A full refund (if replacement is not available)
LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
If you’ve done this and still have not received your refund, contact us at: hello@cavellenoire.com or text us on WhatsApp at +1 (905) 965-2103